At Outfit Go Shop, we’re committed to getting your adventure gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re gearing up for the outdoors, work, or everyday wear, we’ve got you covered.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
International Customers Note: We ship worldwide (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import taxes. Original shipping fees are non-refundable for international returns.
Our Return Promise
We stand behind our outdoor gear, workwear, and adventure apparel. If you’re not completely satisfied with your purchase, we’ll make it right.
- Return window: 15 days from receipt of order
- Condition: Items must be unworn, unwashed, with tags attached and in original packaging
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Insoles & Orthotics (personal hygiene reasons)
- Socks (unless packaging is unopened)
- Custom or special order items
- Items marked as “Final Sale”
How to Return or Exchange
Step 1: Initiate Your Return
Email our customer service team at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Hello Outfit Go Shop Team,
I would like to return/exchange the following item from my order #[Your Order Number]:
– [Product Name], Size: [Size], Color: [Color]
Reason for return: [Brief reason – e.g., wrong size, defective item, etc.]
I would prefer: [Refund to original payment method / Exchange for [Product Details]]
Please advise next steps.
Best regards,
[Your Full Name] [Your Contact Information]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:
- Return authorization number
- Return shipping address
- Special instructions if needed
Step 3: Ship Your Return
Package your return securely with all original packaging and tags. Include the return authorization number inside the package.
Ship to:
Outfit Go Shop Returns
4941 Eagle Street
Villa Ridge, US 62996
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: You’ll receive an email confirmation when your refund is processed
Please allow additional time for your bank or credit card company to post the refund to your account (typically 3-10 business days).
Exchanges
For size or color exchanges:
- Follow the standard return process above
- Clearly indicate the replacement item you want
- We’ll ship your new item once we process your return
If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange a free return and replacement
Adventure-Ready Guarantee
We test our gear to withstand outdoor conditions, but if any of our products fail under normal use within 30 days of purchase, contact us for special warranty consideration beyond our standard return policy.
For any questions about our shipping or returns policy, contact our adventure gear experts at [email protected].