At Outfit Go Shop, we stand behind our outdoor gear, workwear, and adventure apparel. If you’re not completely satisfied with your purchase, we’ll make it right. Our returns policy is designed with our active customers in mind – whether you’re a hiker, hunter, worker, or outdoor enthusiast.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unworn, unwashed, with tags attached and in original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Insoles & Orthotics (personal hygiene reasons)
  • Socks (unless packaging is unopened)
  • Custom or special order items
  • Items marked as “Final Sale”

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Outfit Go Shop Team,

I would like to return/exchange the following item from my order #[Your Order Number]:
– [Product Name], Size: [Size], Color: [Color]
Reason for return: [Brief reason – e.g., wrong size, defective item, etc.] I would prefer: [Refund to original payment method / Exchange for [Product Details]]
Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address
  • Special instructions if needed

Step 3: Ship Your Return

Package your return securely with all original packaging and tags. Include the return authorization number inside the package. Ship to:

Outfit Go Shop Returns
4941 Eagle Street
Villa Ridge, US 62996

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow additional time for your bank or credit card company to post the refund to your account (typically 3-10 business days).

Exchanges

For size or color exchanges:

  1. Follow the standard return process above
  2. Clearly indicate the replacement item you want
  3. We’ll ship your new item once we process your return

If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and replacement

Adventure-Ready Guarantee

We test our gear to withstand outdoor conditions, but if any of our products fail under normal use within 30 days of purchase, contact us for special warranty consideration beyond our standard return policy.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Original shipping fees are non-refundable
  • Refunds will be issued in U.S. dollars

For any questions about our returns policy, contact our adventure gear experts at [email protected].