Welcome to Outfit Go Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium outdoor gear, shipping policies, and more. If you don’t find what you’re looking for, our adventure-ready customer service team is always happy to help at [email protected].
About Outfit Go Shop
What kind of products does Outfit Go Shop specialize in?
We specialize in high-performance outdoor apparel and footwear for adventurers, workers, and outdoor enthusiasts. Our product range includes everything from hiking boots and workwear to hunting gear and winter clothing, with trusted brands like Carhartt, Merrell, and The North Face.
Who is the typical Outfit Go Shop customer?
Our customers are active individuals who value quality gear for their outdoor pursuits – whether that’s hiking rugged trails, working tough jobs, hunting and fishing, or simply enjoying nature. We cater to those who demand durable, functional clothing and footwear that can keep up with their adventurous lifestyle.
Product Questions
How do I choose the right size for outdoor gear?
Each product page includes detailed sizing charts. For footwear, we recommend measuring your foot length and width, then comparing to our size charts. For apparel, consider whether you’ll be layering underneath (common in outdoor activities) when selecting your size. When in doubt, our gear experts can advise – just email us!
Are your products suitable for extreme weather conditions?
Absolutely! Our winter, hunting, and outerwear collections are specifically designed for harsh conditions. Look for insulation ratings, waterproof ratings, and material technologies in product descriptions to match gear to your climate needs.
Do you carry wide or specialty sizes?
Yes, many of our shoes, boots, and work pants come in wide sizes. Use our filters to find these options, or contact us for assistance locating specialty sizes.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect all transactions. We never store full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear fast! If you need to modify or cancel, email us immediately at [email protected] with your order number. We’ll do our best to accommodate if your order hasn’t entered the packing phase.
Shipping & Delivery
Where do you ship from?
All orders ship from our adventure-ready warehouse in Villa Ridge, US (4941 Eagle Street).
What are my shipping options?
Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with premium tracking
Free Economy Shipping: 15-25 business days via EMS (basic tracking) for orders over $50
Note: Some remote areas in Asia may not be serviceable.
How long does order processing take?
Our warehouse team works at expedition speed! Orders are typically processed and dispatched within 1-2 business days.
Will I have to pay customs fees?
We handle all customs documentation, but fees vary by country and are the customer’s responsibility. Check your local regulations for imported goods.
Can I track my order?
Absolutely! You’ll receive a tracking number via email as soon as your adventure gear ships. Standard shipping includes detailed tracking, while Economy provides basic tracking.
Returns & Exchanges
What’s your return policy?
We stand behind our gear! You may return unworn, undamaged items with original tags within 15 days of delivery. Contact us to initiate a return – we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will appear on your original payment method within 1-2 billing cycles depending on your bank.
Do you offer exchanges?
For fastest service, we recommend returning the original item and placing a new order. This ensures you get your correct size/style without delay.
Account & Technical
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and checkout faster on future adventures.
I forgot my password – what should I do?
Use the “Forgot Password” link on the login page. You’ll receive an email to reset your password securely.
The website isn’t working properly – how can I report this?
We appreciate the heads up! Email our tech team at [email protected] with details about the issue and which device/browser you’re using.
Still Have Questions?
Our team of outdoor enthusiasts is ready to assist with any other questions about gear, sizing, or your order. Reach us at:
Email: [email protected]
Mailing Address:
Outfit Go Shop
4941 Eagle Street
Villa Ridge, US 62996
We typically respond within 24 hours on business days. For fastest service, include your order number in any inquiries.